Frequently Asked Questions
Frequently Asked Questions
1. I see a "Pick up in Store" option for shipping. Do you have a physical store location?
Jennifer does not currently have physical store. She has the "pick up in store" option for local customers who would like to meet at the Ayer Public Library to pick up their order to avoid the shipping costs. Jennifer will contact you about a good time to meet up once she receives your order.
2. I have a coupon, but I'm not sure where or how to use it.
Coupons can be applied in your SHOPPING CART. Scroll past the items in your cart and below that you'll see a place to select: coupon code, reward points, or gift certificate. Select "coupon code" and then enter your code. Proceed through checkout and the discount will apply.
3. Can I use multiple coupons per order?
Unfortunately you may only use one coupon code per order.
4. What are "Reward Points" and how do they work?
If you have created an account with Jennifer's Handmade Soap you will earn reward points each time you order. Reward points can then be used on future orders. Reward points give you a discount on your order. To use your reward points scroll down to the bottom of your shopping cart, select reward points, and enter the amount you'd like to use. You may use all or some on your order.
5. Can I order outside of the USA?
Unfortunately Jennifer does not ship outside of the USA.
6. What are your soaps made with?
You will find the ingredients for each item listed with the description of the item. Jennifer's soaps are made with vegetable based oils (Olive, Coconut, Avocado...) and butters (Shea butter, mango butter...). She uses both essential oils and fragrance oils. Her fragrance oils are paraben and phthalate free. They are high quality, skin safe, fragrances.
7. What are my shipping options?
Jennifer offers a flat rate $9.95 shipping option. She also offers a "per item" shipping rate of $2.75 per item. If you have less than three items in your cart this is the cheapest method for shipping. If you have more than four items, flat rate is the cheapest.
8. Shipping seems a bit high. Why is that?
Shipping costs are very high. The costs continue to go up each year, but Jennifer has held her costs where they are. It might seem like you are paying a lot in shipping charges, but Jennifer does not make any money off shipping. If you'd like to avoid shipping costs consider adding $60 in product (before any coupons or reward points) to your cart and using the code FREESHIP60 to receive free shipping on your order.
Have a questions not address here? Please email Jennifer at JenniferSoap@gmail.com for help!